Frequently Asked Questions

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Booking

How do I book a tour with SOTC?

Choose your tour and departure date, enter traveller details, and pay the deposit online. You will receive a booking reference by email immediately.

How much deposit do I need to pay?

A deposit of 25% of the tour cost confirms your seats. The balance is due 30 days before departure unless stated otherwise on your departure.

Can I hold seats without paying?

Seats are held only once a deposit is received. Submit an enquiry instead and our team will advise on availability.

What payment methods are accepted?

Cards, UPI and netbanking are accepted through our payment gateway. We never store your card details.

Is my payment secure?

Payments are processed by a PCI-compliant gateway over an encrypted connection. SOTC receives only a confirmation reference.

What is the cancellation policy?

Cancellation charges depend on how close to departure you cancel. The applicable scale is set out in the Cancellation & Refund Policy.

How long does a refund take?

Approved refunds are returned to the original payment method, typically within 7 to 10 working days of approval.

Do I need a visa?

Visa requirements depend on your nationality and destination. Our team will advise you and assist with documentation after booking.

Are flights included in the tour price?

Some tours include flights and others do not. Each tour page states clearly whether flights are included.